Ask Arlo
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For UK veterinary practices

The AI layer that sits alongside your PMS.

One chat bar, one click from the system you already use. Arlo drafts the notes, letters, prescriptions and invoices around every consult, and answers from your practice's own protocols and the literature.

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  • Every answer links back to its source
  • Your practice's knowledge, one question away
  • Data handled in line with UK GDPR
A woman gently holds a tabby cat's head in warm window light.
Ask Arlo

What is the out-of-hours escalation protocol?

Ring the duty vet on the on-call mobile first. No answer, try the senior nurse, then the practice principal. Nobody within 5 minutes, refer to your out-of-hours partner.

S1Out-of-hours escalation SOP, v4
ScribeConsult recorded, 12 min
  • Clinical note
  • Discharge letter
  • Prescription
  • Invoice

Drafted. Ready for you to check and finalise.

As featured in

  • Vet Times
  • VetSurgeon.org
  • SPVS
  • VMG
Askarlo is a Company Partner of the Veterinary Management Group.
The problem

We know what it's like.

Most practices run on a PMS built before AI existed. Switching is a migration nobody wants, so the work piles up around it.

  • A vet with a stethoscope writes up notes at a desk beside an open laptop.01

    The admin follows you home.

    The last consult ends and the notes, letters and invoices are still waiting. The evening goes to paperwork.

  • A senior vet in surgical scrubs talks a younger colleague through a procedure.02

    The answer is in someone's head.

    Junior vets ask a senior colleague for the practice protocol. On a Saturday nobody senior is in, and the SOP is three folders deep.

  • A nurse in scrubs types at a clinic workstation, an old monitor on the desk behind her.03

    Your PMS was built before AI.

    It stores the record well. It cannot read it back to you, draft from it or answer a question about it.

Arlo sits on top of the PMS you already run and does that work for you. No migration, and nothing new to maintain.

How it works

Three steps. Your PMS stays as it is.

  1. 01

    Open Arlo beside your PMS

    Keep Arlo in a tab, or in the Chrome side panel. Today's list is on the schedule, one click from a brief or a recording.

  2. 02

    Ask, or record the consult

    Type a question into one chat bar, or press record. Arlo reads the record, your practice's Brains and the literature.

  3. 03

    Check it and finalise

    Notes, letters, prescriptions and invoices arrive drafted. You read them, change anything, and finalise them.

The whole practice

One Arlo for the whole practice.

One plan for the whole team. Each person uses it their own way.

  1. 08:00Nurse

    Reads the pre-consult brief for the morning list.

    Brief me on Bella before her 8.20.

    Snapshot, history and plan, every line cited to the record.

  2. 09:15Receptionist

    A client calls for a repeat prescription.

    Does Charlie need a check-up before a repeat prescription is issued?

    Charlie's last check-up from the record, against the practice's own policy.

  3. 10:30Vet

    Records the consult.

    Recording consult

    Note, discharge letter, prescription and invoice drafted.

  4. 14:00Locum

    Needs the practice protocol, with nobody senior in.

    What's our protocol for a blocked cat out of hours?

    This practice's protocol first, then the literature.

  5. 16:00OV

    Checks a pet's travel rules.

    Dog to France, flying 12 March. What's needed?

    A dated checklist from the official government pages.

  6. 18:00Vet

    Finalises the day's notes before going home.

    Show me today's notes still to finalise.

    Three left. Each one drafted and ready to check.

  7. Month endPractice manager

    Reviews the practice's performance and gets insights.

    Where did revenue move this month?

    Clinical performance insights from the month's figures.

See it in action

Everything a consult asks of you.

Pick one and watch it run. Every clip is the running product, shown on a test patient.

A skin recheck consult in the scribe. The view moves in on the subjective and objective sections and reads down to the assessment and plan, then moves to the client discharge email, then to the whole medicines section of the prescription with the medicine, its dose and quantity, then pulls back to the whole page.

Writes the note, the client's discharge email and the prescription from one consult.

Also included

  • Clinic SOPs in one place

    Signed, versioned and always the current one.

  • SOP drafting and inductions

    Arlo drafts SOPs for a vet to sign, and new starters mark each one read.

  • Note templates

    Drag in headings, fields, images and your letterhead.

  • Speaker-split transcripts

    Vet and owner separated, and the raw transcript stays the record.

  • Client letters

    The discharge letter for the owner, written from the same consult.

  • A library of sources

    Open-access papers and trusted resources, each linking to the original.

Safety and privacy

The safety of your clinical data is our priority.

What Arlo does, and what it refuses to do.

  • Cited, or quoted.

    Every claim carries the passage it came from. Arlo quotes a dose rather than working one out, so read it against the source beside it. No source means no answer.

  • De-identified first.

    Identity is removed before a model call wherever it can be. Consult audio is the exception, as speech must be transcribed.

  • Your clinic, walled off.

    Your data is scoped to your own workspace on every read and every write. One clinic never sees another's patients or notes.

  • Data handled in line with UK GDPR.

    We handle your data in line with the UK GDPR. Records are stored in Stockholm and London, and our privacy notice sets out who else processes them and why.

  • Nothing is filed without you.

    Arlo drafts. You review, edit and finalise. No note is written back to a practice-management system by any connector we ship.

  • Reference, not a diagnosis.

    Arlo informs the decision and says so on every answer. The clinical judgement and the final call stay with you.

Meet us

Come and see Arlo in person.

Bring a question from your own practice and we'll answer it with Arlo on the stand.

19Nov

London Vet Show

When
19 to 20 November 2026
Where
ExCeL London
Stand L17Book a 15-min demo
21Apr
Next

VMG Congress

When
21 to 23 April 2027
Where
Stratford-upon-Avon
Exhibiting

The Arlo Blog

Read the blog

Common questions

What Arlo does, how it stays trustworthy, and how it treats your data.

What is Ask Arlo?
Ask Arlo is the AI layer that sits alongside your PMS: one chat bar, one click from the system you already use. It captures the consult by voice, drafts the notes, letters, prescriptions and invoices around it, and answers clinical questions from your practice's own protocols and the literature - with every answer linked to its source, or it tells you it could not find one rather than guessing.
How does Arlo keep its clinical answers trustworthy?
Every answer is grounded in real sources and cited. When the evidence is not there, Arlo abstains and says so plainly instead of inventing one. Dosing is reproduced as the source states it, mg/kg and all, rather than Arlo working out a figure for your patient: you read what the reference says, with the reference beside it. Arlo can still be wrong, so verify what it gives you and apply your own professional judgement before you act on it.
Is patient data safe with Arlo?
Patient identity is stripped out before your question reaches an AI model, on every path where that is possible: chat, pre-consult briefs and the patient assistant. The scribe is the exception worth knowing about, because a consult is audio - speech cannot be de-identified before it is transcribed, so the recording and the transcript drawn from it go as spoken. Each clinic's data is scoped to its own workspace, so one clinic never sees another's patients, notes or references, and every record we store stays resident in the UK and EU: the database and uploaded files in Stockholm, the search index in London.
Does Arlo write my consult notes?
Yes. Arlo transcribes the consultation live and drafts a structured note in your own style, ready for you to review, edit and finalise. It never changes anything in your practice-management system: Arlo only ever reads from it, so the note stays yours to file.
Does Arlo replace clinical judgement?
No. Arlo is a fast, well-cited second brain that informs your decision. The clinical judgement, and the final call, stay with you.
Who can use Ask Arlo?
Ask Arlo is built for working vets and their clinic teams.

See how Arlo fits your practice.

Fifteen minutes on a call to understand your practice's needs and see how Arlo fills that gap. Or start for free today.

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